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Important Information about EFT Processing
Due to a file upload issue from our bank, some EFT processing was delayed. The delay affected file uploads for employees being paid on October 13, and uploads on October 13 for employers being billed for
Continue readingFollow-Up Information about Transfer Client and OMS
The connectivity issue earlier today that was affecting Transfer Client and OMS has been resolved. Remember that if you choose to run any processes manually this afternoon, make sure that the user interface
Continue readingImportant Information about Transfer Client, OMS, and ClaimsFax
DataPath is currently experiencing a technical problem that is affecting Transfer Client, OMS, and ClaimsFax. We are investigating the cause and will follow-up once this has been resolved. Please contact
Continue readingFederal Reserve Bank Closed Monday, October 9 2017
In observance of Columbus Day, the Federal Reserve Bank will be closed Monday, October 9. As a result, there will be no monetary processing on Monday by DataPath Financial Services and DataPath Card Services.
Continue readingImportant Information about ClaimsFax
Due to recent issues with ClaimsFax, DataPath will be performing a hardware upgrade over a period of several days beginning on Tuesday, Oct. 3. In order to install, program and test the new hardware, incoming
Continue readingClaims Entry Service Closed Monday, Oct. 2 2017
DataPath Claims Entry Service (CES) facilities will be closed on Monday, Oct. 2, for staff training. No claims will be processed. Normal operations will resume on Tuesday, Oct. 3. We encourage you to continue
Continue readingImportant Information about Fulfillment
We have experienced a one-day delay in the processing of Fulfillment documents uploaded on Tuesday, Sept. 26, due to an issue that prevented SourceOne from retrieving the file this morning. The issue has
Continue readingImportant Information about Incoming Faxes
We are experiencing a technical issue that is affecting the receipt of incoming faxes on an intermittent basis. This impacts both DataPath ClaimsFax and Summit Zip-Line. We are addressing the issue and
Continue readingSystem Maintenance: Saturday, Sept. 23
To enhance performance and reliability, the DataPath IT department will be performing a scheduled system maintenance from 8:00 a.m. through 10:00 p.m. on Saturday, Sept. 23 (all times Central). During
Continue readingUpdated: Important Information about DataPath Fax Systems
All fax issues have been resolved, including ClaimsFax. Incoming faxes should be functioning normally. Please contact Software Technical Support if you have any questions.
Continue readingImportant Information about DataPath Fax Systems
We are currently experiencing problems receiving incoming faxes, including ClaimsFax. We are investigating the cause and will provide a follow-up once this has been resolved. Please contact Software Technical
Continue readingDataPath Offices Closed Monday, September 4 2017
All DataPath offices will be closed Monday, Sept. 4, in observance of Labor Day. The following services will not process on Labor Day: HSAToday® Card Services EFT Services Fulfillment/OMS Please allow
Continue readingUpdate: Important Information about Benefit Debit Cards
The intermittent decline issue for debit cards has been resolved. If you have any questions or concerns, please contact Software Technical Support.
Continue readingImportant Information About Benefit Debit Cards
We are currently experiencing intermittent card declines for CDH accounts. We are investigating the cause and working on a resolution. We will follow-up once it has been resolved. Please contact Software
Continue readingSystem Maintenance: August 16, 23, 25, 30, 2017
To enhance performance and reliability, the DataPath IT department will be performing the following scheduled system maintenance over the remainder of August (all times Central): Wednesday, August 16,
Continue readingImportant Information about Claims Entry Services
This is a reminder that Claims Entry Services (CES) will be closed tomorrow, Tuesday, August 15, for staff training. Please be prepared to make other claims entry arrangements as needed. CES will resume
Continue readingSystem Maintenance: Friday 8/4/17
To enhance performance and reliability, the DataPath IT department will be performing a scheduled system maintenance from 7:00 p.m., August 4 to 2:00 a.m., August 5 (CDT). During these maintenance periods,
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