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System Maintenance: Wednesday, Nov. 29
To enhance performance and reliability, the DataPath IT department will be performing system maintenance from 7:00 PM – 9:00 PM (Central), Wednesday, Nov. 29. During this maintenance period, users
Continue readingDataPath Offices Closed Thursday and Friday, November 23-24
All DataPath offices will be closed Thursday and Friday, Nov. 23-24, in observance of Thanksgiving. We will resume normal business hours and operations on Monday, Nov. 27. Neither DataPath Card Services
Continue readingSystem Maintenance: Wednesday, Nov. 15
To enhance performance and reliability, the DataPath IT department will be performing system maintenance from 7:00 PM – 9:00 PM (Central), Wednesday, Nov. 15. During this maintenance period, users
Continue readingSystem Maintenance: Saturday, Nov. 11
To enhance performance and reliability, the DataPath IT department will be performing system maintenance from 10:00 PM on Saturday, Nov. 11, through 2:00 AM on Sunday, Nov. 12 (all times Central). During
Continue readingImportant Information about HSAToday® Funding
DataPath’s HSAToday banking custodian, National Advisors Trust, has implemented a change to their wire and deposit accounts. This change may affect how your clients’ HSAs are funded. Please
Continue readingSummit Login and Security Notice
During a recent account audit it was identified that during your signup you were not prompted to create a security question/answer. DataPath has reset your account with a “temporary” password
Continue readingImportant Information about Summit Logins
During a recent audit, we identified that some Summit users had not yet selected a security question for use in the log-in recovery process. The log-in credentials for these users have been reset to “temporary”
Continue readingSystem Maintenance: Friday, Nov. 3
To enhance performance and reliability, the DataPath IT department will be performing a scheduled system maintenance from 7:00 PM on Friday, Nov. 3, through 2:00 AM on Saturday, Nov. 4 (all times Central). During
Continue readingResolved: Connectivity Outage
The connectivity issues that DataPath was experiencing have been resolved. All affected systems are up and running. Please contact Software Technical Support with any questions or concerns.
Continue readingImportant Information about Financial Processing
Due to connectivity issues, DataPath Financial Services and DataPath Card Services will not be processing. This includes uploaded EFT file processing, card processing, and HSA distribution and contribution
Continue readingUpdate: Important Information about Connectivity Outage
DatPath is currently experiencing a connectivity outage which is impacting a number of processes, including: MyRSC COBRA Remittances EDI Customer Service Ticketing We escalated to our third party vendors,
Continue readingUPDATE: Important Information about Transfer Client
A Transfer Client issue was identified which resulted in some purse values not being uploaded to myRSC. We initiated a synchronization process to correct the issue and all outstanding purse values have
Continue readingImportant Information about Transfer Client
We are currently experiencing delays this morning with Transfer Client. Impacted processes include: Scheduled Transfer Client uploads excluding OMS and Matrix Manual Transfer Client uploads We are working
Continue readingImportant Information about MySourceCard®
Due to a technical issue which has since been resolved, debit card pulls did not occur on Monday, Oct. 23. Yesterday’s notifications were delivered this morning and the associated pulls will be drafted
Continue readingImportant Information about EFT Processing
Due to a file upload issue from our bank, some EFT processing was delayed. The delay affected file uploads for employees being paid on October 13, and uploads on October 13 for employers being billed for
Continue readingFollow-Up Information about Transfer Client and OMS
The connectivity issue earlier today that was affecting Transfer Client and OMS has been resolved. Remember that if you choose to run any processes manually this afternoon, make sure that the user interface
Continue readingImportant Information about Transfer Client, OMS, and ClaimsFax
DataPath is currently experiencing a technical problem that is affecting Transfer Client, OMS, and ClaimsFax. We are investigating the cause and will follow-up once this has been resolved. Please contact
Continue readingFederal Reserve Bank Closed Monday, October 9 2017
In observance of Columbus Day, the Federal Reserve Bank will be closed Monday, October 9. As a result, there will be no monetary processing on Monday by DataPath Financial Services and DataPath Card Services.
Continue readingImportant Information about ClaimsFax
Due to recent issues with ClaimsFax, DataPath will be performing a hardware upgrade over a period of several days beginning on Tuesday, Oct. 3. In order to install, program and test the new hardware, incoming
Continue readingClaims Entry Service Closed Monday, Oct. 2 2017
DataPath Claims Entry Service (CES) facilities will be closed on Monday, Oct. 2, for staff training. No claims will be processed. Normal operations will resume on Tuesday, Oct. 3. We encourage you to continue
Continue readingImportant Information about Fulfillment
We have experienced a one-day delay in the processing of Fulfillment documents uploaded on Tuesday, Sept. 26, due to an issue that prevented SourceOne from retrieving the file this morning. The issue has
Continue readingImportant Information about Incoming Faxes
We are experiencing a technical issue that is affecting the receipt of incoming faxes on an intermittent basis. This impacts both DataPath ClaimsFax and Summit Zip-Line. We are addressing the issue and
Continue readingSystem Maintenance: Saturday, Sept. 23
To enhance performance and reliability, the DataPath IT department will be performing a scheduled system maintenance from 8:00 a.m. through 10:00 p.m. on Saturday, Sept. 23 (all times Central). During
Continue readingUpdated: Important Information about DataPath Fax Systems
All fax issues have been resolved, including ClaimsFax. Incoming faxes should be functioning normally. Please contact Software Technical Support if you have any questions.
Continue readingImportant Information about DataPath Fax Systems
We are currently experiencing problems receiving incoming faxes, including ClaimsFax. We are investigating the cause and will provide a follow-up once this has been resolved. Please contact Software Technical
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