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Federal Reserve Banks Closed Monday, January 15
In observance of the birthday of Rev. Martin Luther King, Jr., the Federal Reserve Bank will be closed on Monday, January 15. As a result, there will be no monetary processing on Monday by DataPath Financial
Continue readingImportant Information Regarding the Transfer Client Processes
We have been experiencing intermittent issues that prevented us from uploading data received during the various Transfer Client processes. In some cases, the disconnect resulted in the Transfer Client
Continue readingDataPath Offices Closed Monday, January 1st
DataPath offices will be closed on Monday, January 1, 2018, in observance of New Year’s Day. We will resume normal business hours and operations on Tuesday, Jan. 2. Please note that DataPath’s
Continue readingReplenishment Emails
DataPath sent duplicate emails out today informing you about mySourceCard®replenishments. You may disregard the second email. Replenishments were only pulled one time today. If you have any additional
Continue readingResolved: Connectivity Issue
The connectivity issue that we were experiencing earlier today has been identified and resolved. All affected systems are up and running. If you have any additional questions, please contact Software Technical
Continue readingImportant Information about Connectivity
We are currently experiencing a connectivity issue that is impacting the following processes: myRSCSM Summit EFT file processing Card processing HSA distribution and contribution processing DataPath email We
Continue readingDataPath Offices Closed December 25 and 26
In celebration of Christmas, DataPath offices will be closed Monday and Tuesday, December 25 and 26. We will resume normal business hours and processes on Wednesday, Dec. 27. Please note that DataPath’s
Continue readingUPDATE: Important Information about DataPath Debit Cards
MasterCard has informed us that they have implemented a solution that resolves the intermittent card authorization issues with mySourceCard® and Summit debit cards. If you continue to experience issues,
Continue readingRESOLVED: Important Information about Summit
The technical issue that was affecting the ability for users to log in has been resolved. If you have any questions or concerns, please contact Software Technical Support.
Continue readingImportant Information about DataPath Debit Cards
We are currently experiencing intermittent card authorization issues with mySourceCard® and Summit debit cards. The issue is originating with MasterCard, with whom we have been in contact. Once the issue
Continue readingImportant Information about Summit
We are currently experiencing a technical issue that is affecting user ability to log in to Summit. We are aware of the problem and are looking for a resolution. We will notify you once this issue is resolved. Please
Continue readingSystem Maintenance: Wednesday, Nov. 29
To enhance performance and reliability, the DataPath IT department will be performing system maintenance from 7:00 PM – 9:00 PM (Central), Wednesday, Nov. 29. During this maintenance period, users
Continue readingDataPath Offices Closed Thursday and Friday, November 23-24
All DataPath offices will be closed Thursday and Friday, Nov. 23-24, in observance of Thanksgiving. We will resume normal business hours and operations on Monday, Nov. 27. Neither DataPath Card Services
Continue readingSystem Maintenance: Wednesday, Nov. 15
To enhance performance and reliability, the DataPath IT department will be performing system maintenance from 7:00 PM – 9:00 PM (Central), Wednesday, Nov. 15. During this maintenance period, users
Continue readingSystem Maintenance: Saturday, Nov. 11
To enhance performance and reliability, the DataPath IT department will be performing system maintenance from 10:00 PM on Saturday, Nov. 11, through 2:00 AM on Sunday, Nov. 12 (all times Central). During
Continue readingImportant Information about HSAToday® Funding
DataPath’s HSAToday banking custodian, National Advisors Trust, has implemented a change to their wire and deposit accounts. This change may affect how your clients’ HSAs are funded. Please
Continue readingSummit Login and Security Notice
During a recent account audit it was identified that during your signup you were not prompted to create a security question/answer. DataPath has reset your account with a “temporary” password
Continue readingImportant Information about Summit Logins
During a recent audit, we identified that some Summit users had not yet selected a security question for use in the log-in recovery process. The log-in credentials for these users have been reset to “temporary”
Continue readingSystem Maintenance: Friday, Nov. 3
To enhance performance and reliability, the DataPath IT department will be performing a scheduled system maintenance from 7:00 PM on Friday, Nov. 3, through 2:00 AM on Saturday, Nov. 4 (all times Central). During
Continue readingResolved: Connectivity Outage
The connectivity issues that DataPath was experiencing have been resolved. All affected systems are up and running. Please contact Software Technical Support with any questions or concerns.
Continue readingImportant Information about Financial Processing
Due to connectivity issues, DataPath Financial Services and DataPath Card Services will not be processing. This includes uploaded EFT file processing, card processing, and HSA distribution and contribution
Continue readingUpdate: Important Information about Connectivity Outage
DatPath is currently experiencing a connectivity outage which is impacting a number of processes, including: MyRSC COBRA Remittances EDI Customer Service Ticketing We escalated to our third party vendors,
Continue readingUPDATE: Important Information about Transfer Client
A Transfer Client issue was identified which resulted in some purse values not being uploaded to myRSC. We initiated a synchronization process to correct the issue and all outstanding purse values have
Continue readingImportant Information about Transfer Client
We are currently experiencing delays this morning with Transfer Client. Impacted processes include: Scheduled Transfer Client uploads excluding OMS and Matrix Manual Transfer Client uploads We are working
Continue readingImportant Information about MySourceCard®
Due to a technical issue which has since been resolved, debit card pulls did not occur on Monday, Oct. 23. Yesterday’s notifications were delivered this morning and the associated pulls will be drafted
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